{"id":1744,"date":"2022-10-06T04:17:38","date_gmt":"2022-10-06T04:17:38","guid":{"rendered":"https:\/\/dreamcubator.lt\/lorem-ipsum-sit-dolor\/"},"modified":"2022-10-20T06:37:07","modified_gmt":"2022-10-20T06:37:07","slug":"more-efficient-customer-service-with-salesforce-help-desk","status":"publish","type":"post","link":"https:\/\/dreamcubator.club\/en\/blog\/more-efficient-customer-service-with-salesforce-help-desk\/","title":{"rendered":"More efficient customer service with Salesforce Help Desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1744\" class=\"elementor elementor-1744\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad39bb5 elementor-section-full_width single-blog-text elementor-section-height-default elementor-section-height-default\" data-id=\"ad39bb5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4416cb5\" data-id=\"4416cb5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e825d1e single-blog-row single-blog-text-900 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e825d1e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-72dbc30\" data-id=\"72dbc30\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23dfe86 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"23dfe86\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Customer service is crucial in any organization. A company can have great products and be #1 in sales but if customer service is not fast enough and is not high quality, it will be difficult to stay in the game.<\/p><p>Companies must be prepared to respond quickly to customer cases and handle them in one place. Salesforce CRM with Help Desk will give you a helping hand.<\/p><p>Help Desk is a tool that helps you to communicate with your customers and respond to their cases faster and more efficiently. With Help Desk, you can offer the best customer support experience to your customers!<\/p><p>Help Desk has many useful features, which will be overviewed in this article.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-db018ac single-blog-row single-blog-row2 single-blog-text-900 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db018ac\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0c33c69 left-side\" data-id=\"0c33c69\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac78b0b elementor-widget elementor-widget-heading\" data-id=\"ac78b0b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Service Cloud Voice<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4efd523 elementor-widget elementor-widget-text-editor\" data-id=\"4efd523\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>It is an intelligent IP telephony solution integrated into Salesforce CRM.<\/p><p>This tool is useful because:<\/p><ul><li>The customer service specialist can see all customer calls in one place and will be able to manage them, answer, mute or end the call.<\/li><li>When the specialist is on the phone with the customer, all customer data will be available in just a few clicks.<\/li><li>The specialist will be able to see the entire conversation: the conversation will be automatically transcribed into words, so the employee will be able to concentrate on solving the customer\u2019s problem. The system also reacts to sensitive words (swear words). If they are detected, the conversation is passed on to quality control specialists for evaluation.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3a82f1e right-side\" data-id=\"3a82f1e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-436e24c elementor-widget elementor-widget-image\" data-id=\"436e24c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"640\" height=\"352\" src=\"https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808181038-1.png\" class=\"attachment-large size-large\" alt=\"1660808181038\" loading=\"lazy\" srcset=\"https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808181038-1.png 728w, https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808181038-1-600x330.png 600w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5a41980 single-blog-row single-blog-row2 single-blog-text-900 switch elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a41980\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7ef7709 left-side\" data-id=\"7ef7709\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1261c86 elementor-widget elementor-widget-heading\" data-id=\"1261c86\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Chatbots<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92f445f elementor-widget elementor-widget-text-editor\" data-id=\"92f445f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Chatbots have already won the hearts of many people and they usually initiate conversations with customers. Salesforce CRM and the Help Desk tool offer chatbots solutions that integrate easily with your website.<\/p><p>How can chatbots help you?<\/p><ul><li><p>Chatbots can provide instant answers to customers\u2019 questions or instantly greet them with a pre-made message.<\/p><\/li><li>Customers will spend less time waiting for your customer support specialist to join the conversation.<\/li><li>As chatbots can handle easy situations, your customer support manager can focus on solving more complex problems.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3a45c37 right-side\" data-id=\"3a45c37\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f56dd8b elementor-widget elementor-widget-image\" data-id=\"f56dd8b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"622\" height=\"600\" src=\"https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808222597-622x600.png\" class=\"attachment-large size-large\" alt=\"1660808222597\" loading=\"lazy\" srcset=\"https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808222597-622x600.png 622w, https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808222597-415x400.png 415w, https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808222597-768x740.png 768w, https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808222597.png 834w\" sizes=\"(max-width: 622px) 100vw, 622px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-59450e8 single-blog-row single-blog-row2 single-blog-text-900 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59450e8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b278660 left-side\" data-id=\"b278660\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d75a767 elementor-widget elementor-widget-heading\" data-id=\"d75a767\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Outbound Messaging<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9c51bb elementor-widget elementor-widget-text-editor\" data-id=\"b9c51bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When a customer\u2019s status changes (e.g. the customer has placed an order, paid for an order, changed the delivery address, etc.), Salesforce system automatically sends a message containing the necessary information or a call to action.<\/p><p>The automatic message can be sent via various channels \u2013 SMS, Facebook Messenger, WhatsApp.<\/p><p>The result is saved time and, of course, cost. Compared to standard calls, you can reduce your expenses by up to 50% with outbound messaging.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8ac1c3c right-side\" data-id=\"8ac1c3c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d155adc elementor-widget elementor-widget-image\" data-id=\"d155adc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"640\" height=\"336\" src=\"https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808268344-900x473.png\" class=\"attachment-large size-large\" alt=\"1660808268344\" loading=\"lazy\" srcset=\"https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808268344-900x473.png 900w, https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808268344-600x315.png 600w, https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808268344-768x403.png 768w, https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808268344-1536x807.png 1536w, https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808268344-2048x1075.png 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6d290c6 single-blog-row single-blog-row2 single-blog-text-900 switch elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d290c6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-935beb9 left-side\" data-id=\"935beb9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c45f6e7 elementor-widget elementor-widget-heading\" data-id=\"c45f6e7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Creating cases<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e484516 elementor-widget elementor-widget-text-editor\" data-id=\"e484516\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When a new customer\u2019s case is received, the Salesforce system automatically adds it to the system. Here are some of the functions:<\/p><ul><li>Email-to-case function. When a customer sends a case to your email, the Salesforce automatically creates a new case in the system.<\/li><li>Web-to-case function. When a customer submits a case on your website, Salesforce automatically generates a new case in the system.<\/li><\/ul><p>These Salesforce functions help your customer service specialist save time and make it easier to manage cases.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-beb57d3 right-side\" data-id=\"beb57d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03bfd8b elementor-widget elementor-widget-image\" data-id=\"03bfd8b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"640\" height=\"544\" src=\"https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808293293-706x600.png\" class=\"attachment-large size-large\" alt=\"1660808293293\" loading=\"lazy\" srcset=\"https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808293293-706x600.png 706w, https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808293293-471x400.png 471w, https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808293293.png 765w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0801ebd single-blog-row single-blog-row2 single-blog-text-900 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0801ebd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f614d58 left-side\" data-id=\"f614d58\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cc8df6 elementor-widget elementor-widget-heading\" data-id=\"4cc8df6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Managing cases<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a1f093 elementor-widget elementor-widget-text-editor\" data-id=\"3a1f093\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The cases you create are very easy to manage. Here are a few functions:<\/p>\n<ul>\n<li>Case cloning. With a click of a button, you can duplicate an existing case.<\/li>\n<li>Reply to a case. You can share cases with other CSSs and always ensure that cases are answered on time.<\/li>\n<li>Case-to-email. Respond to customers\u2019 cases via email from within the Salesforce system. You can create and use templates to make the reply even more effective.<\/li>\n<\/ul>\n<p>On top of that, you will see the analysis of employees\u2019 productivity in your dashboard, and you can set goals for customer service managers and track their progress!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-baeb0c3 right-side\" data-id=\"baeb0c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36aa5b6 elementor-widget elementor-widget-image\" data-id=\"36aa5b6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"640\" height=\"494\" src=\"https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808324544.png\" class=\"attachment-large size-large\" alt=\"1660808324544\" loading=\"lazy\" srcset=\"https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808324544.png 708w, https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808324544-518x400.png 518w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-34a9fa4 single-blog-row single-blog-row2 single-blog-text-900 switch elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34a9fa4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8ccf0f8 left-side\" data-id=\"8ccf0f8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f95130 elementor-widget elementor-widget-heading\" data-id=\"3f95130\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integration with social networks<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8abea67 elementor-widget elementor-widget-text-editor\" data-id=\"8abea67\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If people talk about your business on social networks, this function is a must.<\/p><p>With Salesforce\u2019s integration with social networks, you will see all the posts your customers have made on social networks about your business.<\/p><p>Customer service, sales, or marketing managers will be able to see and reply to all customers\u2019 posts on social networks (Twitter, Facebook, YouTube, WhatsApp, Instagram) in one place.<\/p><p>You will be able to convert them into Cases or Leads in the CRM system.<\/p><p>You will be able to automatically track all the keywords your customers have used on their social networks.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9936905 right-side\" data-id=\"9936905\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a4eac36 elementor-widget elementor-widget-image\" data-id=\"a4eac36\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"640\" height=\"361\" src=\"https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808352367.png\" class=\"attachment-large size-large\" alt=\"1660808352367\" loading=\"lazy\" srcset=\"https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808352367.png 779w, https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808352367-600x338.png 600w, https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/1660808352367-768x433.png 768w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f4a6cde single-blog-row single-blog-text-900 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f4a6cde\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a95516d left-side\" data-id=\"a95516d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39721cf elementor-widget elementor-widget-heading\" data-id=\"39721cf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Check out other articles:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"Customer service is crucial in any organization. A company can have great products and be #1 in sales but if customer service is not fast enough and is not high quality, it will be difficult to stay in the game.\n\nCompanies must be prepared to respond quickly to customer cases and handle them in one place. Salesforce CRM with Help Desk will give you a helping hand.","protected":false},"author":6,"featured_media":2530,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[11],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>More efficient customer service with Salesforce Help Desk - Dreamcubator.club<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dreamcubator.club\/en\/blog\/more-efficient-customer-service-with-salesforce-help-desk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"More efficient customer service with Salesforce Help Desk - Dreamcubator.club\" \/>\n<meta property=\"og:description\" content=\"Customer service is crucial in any organization. A company can have great products and be #1 in sales but if customer service is not fast enough and is not high quality, it will be difficult to stay in the game. Companies must be prepared to respond quickly to customer cases and handle them in one place. Salesforce CRM with Help Desk will give you a helping hand.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dreamcubator.club\/en\/blog\/more-efficient-customer-service-with-salesforce-help-desk\/\" \/>\n<meta property=\"og:site_name\" content=\"Dreamcubator.club\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dreamcubator.club\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-06T04:17:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-20T06:37:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dreamcubator.club\/wp-content\/uploads\/2022\/09\/Kaip-efektyviai-ivertinti-kliento-mokuma-ir-priimti-geresnius-sprendimus-13.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Nojus Lankevi\u010dius\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nojus Lankevi\u010dius\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/dreamcubator.club\/en\/blog\/more-efficient-customer-service-with-salesforce-help-desk\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/dreamcubator.club\/en\/blog\/more-efficient-customer-service-with-salesforce-help-desk\/\"},\"author\":{\"name\":\"Nojus Lankevi\u010dius\",\"@id\":\"https:\/\/dreamcubator.club\/en\/#\/schema\/person\/4316a7344208732051328df6a51f27ac\"},\"headline\":\"More efficient customer service with Salesforce Help Desk\",\"datePublished\":\"2022-10-06T04:17:38+00:00\",\"dateModified\":\"2022-10-20T06:37:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/dreamcubator.club\/en\/blog\/more-efficient-customer-service-with-salesforce-help-desk\/\"},\"wordCount\":699,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/dreamcubator.club\/en\/#organization\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/dreamcubator.club\/en\/blog\/more-efficient-customer-service-with-salesforce-help-desk\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dreamcubator.club\/en\/blog\/more-efficient-customer-service-with-salesforce-help-desk\/\",\"url\":\"https:\/\/dreamcubator.club\/en\/blog\/more-efficient-customer-service-with-salesforce-help-desk\/\",\"name\":\"More efficient customer service with Salesforce Help Desk - 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